Development Operations Analyst

The NAACP Legal Defense & Educational Fund, Inc. (LDF) is the country’s first and foremost civil and human rights law organization. Founded in 1940 under the leadership of Thurgood Marshall, who subsequently became the first Black U.S. Supreme Court Justice, LDF was launched at a time when the nation’s aspirations for equality and due process of law were stifled by widespread state-sponsored racial inequality. From that era to the present, LDF’s mission has been transformative–to achieve racial justice, equality, and an inclusive society.

LDF’s litigation, policy advocacy, organizing, and public education programs in the substantive areas of criminal justice, economic justice, education, and political participation seek to ensure the fundamental and basic human rights of all people to quality education, economic opportunity, the right to vote and fully participate in democracy, and the right to a fair and just judicial system.

Development Department

Reporting to the Senior Database Manager, the Development Operations Analyst will be responsible for gift processing; oversight of acknowledgments; triaging coding issues and user requests; overseeing day to day interactions with Development Operations vendors such as the direct mail caging partner; updating the status of system and data projects; fundraising analysis and reporting; training staff on Development Operations systems and tools; and providing back up support to the Development Operations team.

As of March 7, 2022, LDF transitioned to a hybrid work environment. Any candidate selected for this position should be prepared to work in the office location assigned at least two days per week. 

Responsibilities:

• Review and commit gifts processed by Development Operations Coordinators;
• Responsible for processing gifts received in the office and providing daily reports to Finance and Development;
• Oversight and quality control of direct mail contributions processed by caging partner;
• Troubleshooting for Omtaic Software tools;
• Assist with training Development staff as needed;
• Manage and triage data requests from Development users and other LDF departments;
• With Senior Database Manager, reconcile contribution channels and provide reports to Finance, including PostOmatic summaries entries;
• Monitor and report on database issues logged with Blackbaud, Every Action, Omatic Software, and internal IT Support team related to use of the fundraising systems;
• Oversight of document management systems (PaperSave and others) to ensure back-up is properly attached to the associated records in Raiser’s Edge
• Create fundraising campaign, fund and appeal codes for all Development staff to ensure data integrity;
• Track and update status of data projects and assist in project management;
• Run and review data hygiene reports; identify bad data and duplicates and correct as needed;
• With Senior Database Manager, prepare data segmentation and list pulls for Direct Mail and other solicitation efforts;
• Assist with documenting Development data rules and processes and the formatting of data files for import and upload, as needed;
• Write and run database queries as needed for troubleshooting and data hygiene;
• Under the direction of the Senior Director of Development Operations, participate in the design, maintenance, enhancement, and administration of fundraising database analysis and reports;
• Participate in continuous process improvement efforts in enhancing performance and providing increased functionality;
• Coordinate processes and process documentation ensuring consistency and integration with all fundraising systems;
• Analyze and determine information needs and elements, data relationships, and attributes, data flow and storage requirements and data output and reporting capabilities;
• Ensure confidentiality of all LDF and donor information; and
• Other responsibilities as assigned. 

Qualifications:

• College degree preferred and 3-4 years experience in a development office or nonprofit environment;
• Relevant experience working with database systems, preferably fundraising systems and/or advocacy systems;
• Advanced Raiser’s Edge, RENXT, Every Action and ImportOmatic expertise;
• Experience with PaperSave, other fundraising database systems, business intelligence tools, and related platforms;
• Proficiency with Microsoft Office (especially, Access & Excel);
• Excellent customer service and organizational skills;
• Strong problem-solving skills, decision-making ability, the ability to take initiative, and work on multiple tasks;
• Ability to work independently under pressure in a fast-paced work environment with changing priorities;
• Verbal and written communication skills, including the ability to compose, edit, and proof correspondence and documents;
• Commitment to the mission of LDF; and
• Commitment to work collaboratively and respectfully toward resolving obstacles and/or

This is not an exhaustive list of all responsibilities, duties, skills, efforts or requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. This description does not constitute a contract of employment and LDF may exercise its employment-at-will rights at any time.

The salary range for this position is $ 75,000 to $85,000. LDF offers a rich platform of benefits including medical (Empire), dental (Cigna), vision (NVA), flexible spending accounts (Flex Facts), transit/commuter plan, life insurance, AD&D, voluntary life & AD&D (UNUM), AFLAC, Employee Assistance Plan, and Health Advocate. As well as the many healthcare benefits, LDF offers a 403b plan with employer match, and a robust vacation, sick, and personal time program to ensure employees have a healthy work-life balance.

Accordingly, successful candidates must be fully vaccinated, including the booster shot against COVID-19, and submit proof of vaccination prior to the commencement of employment unless they qualify for a reasonable accommodation for bona fide medical or religious reasons.

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